Complain about Low-quality Services Provided by a
Company, Such as a Household Repair Person

Write this type of letter to complain about low-quality service that was provided by a company. Include any pertinent details in your letter, such as the name of the company that provided the low-quality service and the circumstances of the negative experience with that company.

[Your letterhead, if desired; if not, your return address]

[Date of letter-month, day, and year]

[Recipient's first and last names]
[Company name]
[Street or P.O. box address]
[City, State ZIP code]

Dear [recipient's name]:

I hired your company to clean the carpets throughout our house on September 3, 2010. I am writing to let you know that I am not pleased with the quality of services received. Although your customer service department and the carpet cleaners assured me that the carpet stains would be thoroughly removed, there are still four stains on my living room and dining room carpet. Also, the carpet took much longer than the repair people had indicated to completely dry. This caused me a great deal of inconvenience.

Please call me to let me know how this situation can be resolved. I would like those stains to be completely removed. I look forward to hearing from you, and thank you in advance for your prompt attention to this issue.

Sincerely,

 

[Signature]

[Sender's first and last names]

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