Billing Error Letter

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Sample Letter Apologizing for a Billing Error

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Your Name 
 Street Address 
 City, State, Zip
 [Date]
 Addressee 
 Street Address 
 City, State, Zip
 Dear _____________,
 Thank you for bringing to our attention the errors in your January 2009 statement. The accounting department is currently recalculating your payment, and a corrected statement will be mailed today.
 We would like to apologize for any inconvenience. Although it is impossible to prevent errors completely, we will research this issue in order to determine its exact cause and to ensure that it does not happen again. If you find any errors in future statements, please contact us, and we will be happy to rectify the situation. 
 Thank you for your cooperation and understanding.
 Sincerely,

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