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Sample Letter For Response To Customer Complaint
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<p>Dear _____________,</p> <p>Thank you for taking time to contact [company name] to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer. </p> <p>Our Customer Satisfaction Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly.<br /> <br /> If you need further assistance, you may contact us at [phone, e-mail address, and physical address].</p> <p>At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you.</p> <p>Sincerely,</p>
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