Dear ______________

Your letter inquiring about __________________ (subject of inquiry) was brought to my attention.

While we manufacture a vast assortment of ______________ (products), none of our models fit the description which you provided. We have never manufactured ______________________ (subject of inquiry).

You may wish to direct an inquiry to the following distributor; whose firm has been in existence for many years and who may have the answer you are seeking:

_____________________________________ (name of firm)

___________________________________________________ (address)

_____________________________________ (city, state, zip)

I am sorry that I am unable to be of more assistance to you. Best of luck!