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Monthly Archives: August 2008

Reply to inquiry about discontinued model


Dear ________________ The reason that you have been unable to find our _________________ (product and model no.), is because this model has been discontinued. We replaced it with __________________ (new model number), which offers the same fine quality that our customers have come to expect, but is ________________ (selling point). I am enclosing a list [...]





Reply and referral to distributor


Dear ________________ Thank you for your recent inquiry regarding where our products can be purchased in your country. We have not yet established foreign distribution for our products, and therefore they can only be presently purchased from our ______________ (country) distributor. If you are interested in placing an order for any of our merchandise, please [...]