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Monthly Archives: August 2008

Reply apology and notice of shipment in replace


Dear _______________ Your letter of ______________ (date) has been received, and we were very sorry to hear about the problem you experienced with our _______________________ (product). We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your _________________ (product) . We have entered a replacement [...]





Refusal to extend time on payment of invoice


Dear ___________________ We regret to inform you that we are unable to extend any more time for payment of the above invoice. We feel that we have been extremely patient, but if we do not receive payment in full on or before ________________ (date), we shall have no other choice but to turn this matter [...]