August 22, 2008 – 5:37 am
Dear ______________
Your letter inquiring about __________________ (subject of inquiry) was brought to my attention.
While we manufacture a vast assortment of ______________ (products), none of our models fit the description which you provided. We have never manufactured ______________________ (subject of inquiry).
You may wish to direct an inquiry to the following distributor; whose firm has been in [...]
August 22, 2008 – 5:36 am
Dear ________________
The reason that you have been unable to find our _________________ (product and model no.), is because this model has been discontinued. We replaced it with __________________ (new model number), which offers the same fine quality that our customers have come to expect, but is ________________ (selling point).
I am enclosing a list of the [...]
