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Reply and referral to distributor


Dear ________________

Thank you for your recent inquiry regarding where our products can be purchased in your country.

We have not yet established foreign distribution for our products, and therefore they can only be presently purchased from our ______________ (country) distributor. If you are interested in placing an order for any of our merchandise, please direct your correspondence to: ________________________________________________________

________________________________________________________ (address).

We have forwarded a copy of your letter of ____________ (date) to our distributor in order to acquaint him with your needs and requirements should you decide to place an order.

Thank you very much for the interest you have exhibited in our products. If we can be of any more assistance to you, please call upon our office at any time.





Reply and new customer welcome


Dear ________________

Your letter just arrived, and after reading it several times to be absolutely sure of its content, I can say how pleased I am with your decision to purchase your plywood products from us.

Ours is truly a business whose future depends upon the satisfaction of our customers. Welcome to our family. You can rest be assured that we will strive to provide you with the fastest most efficient service, along with the highest quality products available.

Should you have any problems, or any ideas on ways that we can improve our service, please feel free to call upon me. Again, welcome aboard.