Dear _____________ (name)
Thank you for your assistance in helping us to locate your payment of ____________ (date) which had not been credited to your account.
Please accept our apology for this error and for the overdue notices we have sent to you.
We appreciate your patronage and are sorry for the inconvenience caused to you by this error.
Dear ______________ (name)
Thank you for your letter and the Photostat of your check, which showed that your account had been paid in full. While we are very sorry for the inconvenience this has caused you, the enclosure of your check enabled us to go through our records and pinpoint how this error occurred.
Please accept our apology for the letters we wrote under the assumption that this bill had not been paid. I know this instance on our part must have been extremely frustrating for you, especially in light of the fact that you have always been a valued customer of ours and have paid your bills promptly.
Thank you for your patience and please be assured that we will do everything in our power to ensure that this type of error does not occur in the future.
