Mr. / Miss. /Mrs.__________________ (name)
This is to inform you that we are unable to make delivery of the above referenced purchase order on the date indicated.
We should have our merchandise ready to ship within _______ (days) of the original delivery date and we hope that you can hold off until that time.
We did want to inform you of this delay as soon we were advised in order to give you as much time as possible to make alternate arrangements, if necessary. We can assure you, however, that if your order remains in force we will deliver it to you as soon as we have received the merchandise.
Please accept our apology for this delay and thank you for your understanding.
Dear ____________
After reading your letter of _________ (date),I can thoroughly understand why you are running out of patience.
While it would be easy to place the blame on our computer, this poor fellow has received enough abuse since joining our firm. After all, he only follows the orders that are given to him. Therefore, please accept my apology for the delay in refunding your money for ___________ (basis of adjustment).
Our bookkeeping department has been instructed to issue a check to you at once, which you should be receiving within a few days.
I am grateful that your letter was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for the inconvenience caused to you.
