Dear ____________ (name)
This is to acknowledge receipt of your letter of ____________ (date)in which you set forth your reasons for cancelling your purchase order number __________
I am very sorry about the misunderstanding that led to this cancellation and has been taken up the matter to the management in order to ensure that a problem of this nature does not occur again.
As one of our valued customers, your satisfaction is our primary concern. Please accept our apology.
Dear ___________
In deference to your valuable time, I would like to get straight to the point and say that we were wrong.
Your purchase order clearly stated ___________ (number).The shipment
Of ___________ (number) was our error. Meanwhile, there are two options available at this time; you can keep the additional merchandise and we will bill you thirty days from now, or we will arrange to have it picked up at your loading dock and issue a credit to you. Please let me know your preference.
We will do everything in our power to ensure that this type of error does not occur again. Thank you for your understanding. If I can be of any assistance in any way, please do not hesitate to call me.
