Dear __________________
The ____________________________ (product name and model number) that you mailed to us for repair was received on ______________ (date). We will be returning it to you as soon as the necessary adjustments are made.
We are sorry that you experienced a problem with our product and want to thank you for purchasing a ____________________________ (name of product).
Dear __________________
We have received your letter acknowledging receipt of the items we mailed to you and noticing us to cancel shipment of your order for those items which are back ordered.
We will be issuing you a refund as soon as we have completed the necessary paperwork for your account.
We would like to take this opportunity to thank you for shopping through ______________________________ (name). Our new __________________________ (specify) catalog should be arriving at your home shortly, and I believe you will be pleased by some of the beautiful choices our buyers have made this season.
Thank you for your patience and understanding and for providing us with the opportunity to be of service to you.
