August 22, 2008 – 6:22 am
Dear ____________
In my letter of _____________ (date), I explained that the merchandise I ordered from you hadn’t arrived. I am attaching a copy of that correspondence for your convenience.
Having received neither the merchandise nor a response to my previous letter, I am requesting that you refund the _____________ (amount) remitted with my order. Attached is a copy of my cancelled check.
I shall be looking forward to receiving my refund promptly.
Thank you for your immediate attention to this matter.
August 22, 2008 – 6:16 am
Dear _______________
On ______________ (date) this office mailed to you a check of the amount of ___________ as per your _______________ (date) of invoice.
After reviewing your file, I realized that this account had been paid in full on ____________ (date). I am enclosing a Photostat of our cancelled check __________ in the amount of _____________ (amount).
I would appreciate it if you would reimburse this office for the duplicate payment. I apologize for any inconvenience this error has caused.
Thank you for your prompt attention to this matter.
