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Reply to request about credit rejection



Date: __________

To: ___________________ (Credit Applicant)

In response to your request for a statement of our reasons for turning down your recent application for credit, our records reveal that your application was not approved because: _______________________________________________________________
(Describe).

We appreciate your patronage and invite you to shop with us on a cash basis.

Very truly,

______________________________
[...]



Reply to notice of item missing from carton



Dear _________________

Your letter informing us that the ________________________ (missing item) for your new _______________ (product) was not included in the carton has been brought to my attention.

There is a package on its way to you now that includes the item and a little something extra. This is our way of saying how sorry we are [...]