Dear _________________ Your letter informing us that the ________________________ (missing item) for your new _______________ (product) was not included in the carton has been brought to my attention. There is a package on its way to you now that includes the item and a little something extra. This is our way of saying how sorry [...]
Monthly Archives: August 2008
Reply inquiry and inability to offer substitute
August 22, 2008 – 5:37 am
Dear ______________ Your letter inquiring about __________________ (subject of inquiry) was brought to my attention. While we manufacture a vast assortment of ______________ (products), none of our models fit the description which you provided. We have never manufactured ______________________ (subject of inquiry). You may wish to direct an inquiry to the following distributor; whose firm [...]
