August 22, 2008 – 6:42 am
Dear ________________
Your letter of ______________ (date) in which you described the condition of the ________________ (item) you ordered from us has been brought to my attention. We are very sorry that this merchandise was damaged in transit.
Please return the damaged goods to us by placing the original carton inside a slightly larger box and attaching a copy of your letter to us on the outside of the package. Upon receipt of the merchandise, we will immediately send you a replacement and a check to reimburse you for the extra shipping expense.
I am sorry for this inconvenience, but this procedure must be followed for insurance purposes.
Thank you for your understanding and patience.
August 22, 2008 – 6:41 am
Dear _______________
We are sorry to hear about the problem you have had with your __________________ (name of product).We would like to be able to make the necessary adjustments at no charge to you, but, unfortunately, the warranty is expired.
The proof of purchase you mailed to us indicates that the product was purchased on ___________ (date). Since our warranty is good for a period of one year from the date of purchase, it expired ____________________ (time) ago.
If you would like us to repair the ___________ (product) for you, there will be a charge of __________________ (amount) for repairs. We will guarantee the work we do for a period of _____________ (time).
Please check the appropriate box on the enclosed instruction card and return it to us as soon as possible.
