August 22, 2008 – 6:28 am
Gentlemen
On _________ (date), I purchased a _____________________ (product) I have been experiencing some problems with the product, which I would like to have remedied.
I purchased the _____________ (product) from ______________________ (company), who have recently experienced a fire and are, therefore, unable to provide any service.
May I have your authorization to send the __________________ (product) to your factory for service?
August 22, 2008 – 6:28 am
Dear ________________
_____________________ (specify number) of the ______________________ (quantity and product) that we received from you on ______________ (date) pursuant to our purchase order ____________ (no.), were either broken or chipped upon delivery.
We would appreciate it if you would arrange for the replacement of the damaged items and advise us how you wish to handle the return of the broken merchandise.
