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Reply cancelling unfilled order

Dear _________________ I am in receipt of your correspondence noticing us that there will be a ______________ delay in the shipment of the above referenced merchandise. This delay is unacceptable and we are therefore cancelling our purchase order number ______________ (number) for the above items.

Reply apology and notice of shipment in replace

Dear _______________ Your letter of ______________ (date) has been received, and we were very sorry to hear about the problem you experienced with our _______________________ (product). We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your _________________ (product) . We have entered a replacement [...]