A sample of a Typical Business Letter

Dear Rodney:

This is further to our meeting of last week at which we agreed to hold a series of meetings over the next two months to review your experiences of the 1to1 Customer Relationship Management Program.
As discussed at that meeting, the objectives of our review sessions will be to:

• Review and assess the overall effectiveness of the program;
• Identify and document strengths weaknesses of the program;
• Propose customer-focused solutions to address areas of weakness;
• Develop an approach and action plan for Phase 2 of the project;

As agreed, meetings will be held every second Tuesday from 9:00 a.m. until noon, and the location will alternate between our two offices, the first one to be convened here at Inter-Office on August 14, 2005. Fred Johnson of your CRM group is to act as the meeting coordinator and recording secretary throughout the process.
We look forward to seeing you at the August 14th meeting.