Unfortunately, sometimes we need to write a Letter of Complaint because of a purchase we have made. The following sample of a Letter of Complaint shows how to address this situation.

Your Address
Your City, State, Zip Code
Date MM/DD/YYYY

Company Name
Consumer Complaint Division
Street Address
City, State, Zip Code

On September 4, 2007, I bought, a Dell 19“Flat Screen LCD Color Monitor, serial number BQR 5927631 at your store in (name of City & State) for $319.58.

I am disappointed because it is a good product but does not function properly--I cannot get any picture at all.

To resolve the problem, I would appreciate it if I could exchange it for an equivalent or better model at no additional cost or a refund of $319.58. Enclosed are copies of my records (receipts, guarantees, etc).

I look forward to your reply and a resolution to my problem, and will wait until ten days from the date of this letter before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (area code and phone number).
Sincerely,

Your Signature

Your typed name