home blog forum sitemap contact

Tag Archives: reply to apology letter

Reply apology and notice of shipment in replace


Dear _______________ Your letter of ______________ (date) has been received, and we were very sorry to hear about the problem you experienced with our _______________________ (product). We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your _________________ (product) . We have entered a replacement [...]