Regardless of the type of business you are in, customer service is one of the most important factors of success. Without customers, a business cannot survive. Employees who cause a company to have poor customer service are not beneficial to the company and must be removed from positions that involve customer interaction or removed from the company entirely.

Dear _____________,

We pride ourselves on being a “Customer Based Business” and do not look highly on personnel who are reported in regards to poor customer service.

We have had several reports of your disinterest in assisting our customers. Over the last few weeks, we have had many customers specifically stating that you had engaged in disrespectful conversations towards them. There have also been reports that you totally ignored some customers

This type of conduct will not be tolerated at (Insert Company Here). If these actions are not rectified immediately, disciplinary action will be taken up to and including termination. I am confident that this situation will be resolved without further action or conduct from the company.

Sincerely,

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