Billing Error

When human and computer interaction occur, there is always room for error. It is possible that the person may have made a typographical error or the computer program may have had a “bug” that caused the error to occur. These are times when a billing error may occur. Most customers review their billing statements frequently to ensure that the correct payments are being posted to their accounts. There will be times when these customers find errors that have been made by your company.

Dear _____________,

Thank you for bringing the errors in your (Insert Statement Period) statement to our attention. The accounting department is now recalculating your statement, and it will be mailed today.

We would like to apologize for any inconvenience that these errors may have created. While we understand that errors can occur, we will be researching this issue to determine what actually caused it to ensure that it does not happen again. However, if you do find any errors in future statements, please contact us and we will be happy to rectify the situation.

Thank you for your cooperation and understanding.

Sincerely,

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