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Confirmation of telephone report of problem

Dear _____________ (date)

This will confirm our telephone conversation of ___________ (date) wherein I informed you that there was a problem with the ____________ (service performed).

As I stated, __________________________________________________________
______________________________________________________________________ (description of problem)

It is my understanding that you will ______________________ (commitment of service company) in order to resolve this problem.

Thank you for your cooperation in this matter.

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