Dear ________________

Your letter just arrived, and after reading it several times to be absolutely sure of its content, I can say how pleased I am with your decision to purchase your plywood products from us.

Ours is truly a business whose future depends upon the satisfaction of our customers. Welcome to our family. You can rest be assured that we will strive to provide you with the fastest most efficient service, along with the highest quality products available.

Should you have any problems, or any ideas on ways that we can improve our service, please feel free to call upon me. Again, welcome aboard.