Thank you for taking time to contact [company name] to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer.
Our Customer Satisfaction Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly.
If you need further assistance, you may contact us at [phone, e-mail address, and physical address].
At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you.