Dear Rodney:

I would like to confirm the outcome of our meeting last week, at which we agreed to hold a series of meetings over the next two months to review your experiences with the 1-to-1 Customer Relationship Management Program.

As discussed at that meeting, the objectives of our review sessions will be to:

• Review and assess the overall effectiveness of the program
• Identify and document the strengths and weaknesses of the program
• Propose customer-focused solutions to address areas of weakness
• Develop an approach and action plan for Phase 2 of the project

As agreed, we will hold a meeting every second Tuesday, from 9:00 a.m. until noon, and the location will alternate between our two offices. The first meeting will convene here at Inter-Office on August 14, 2005. Fred Johnson, from your CRM group, will act as the meeting coordinator and recording secretary throughout the process.

We look forward to seeing you on August 14th.

Sincerely