Each business grants specific credit terms for when their business accounts must pay their invoices. It is common for two businesses’ accounting departments to pay invoices differently. This means that you may need to explain your company’s credit terms to your customers, and you may need to make exceptions and change credit terms for individual businesses.

Company
Street Address
City, State, Zip

[Date]

Addressee
Street Address
City, State, Zip

Accounts Payable,

Recent balances on your account have been recorded in our accounting system as “late payments.” It appears that most of these invoices were paid in batches rather than individually, and, as a result, some of the older invoices were past due.

Your credit terms are "net 30 days," meaning that payment is due 30 days after the date of our invoice. These terms were disclosed when we created your account. If these terms are no longer appropriate based on your accounting practices, then I would be happy to discuss changing your terms. Please feel free to contact me at [(888) 888-8888].

Please remember that continued delays in your payment of our invoices will result in delays of our shipments to you.

Sincerely,