You may decide to allow your customers to open a line of credit with your company. Not all of your customers may be eligible to have an account with your company. At this time, you will have to let your customers know that they are not qualified for a charge account. This is a delicate matter and must be handled appropriately in order to retain your customer.

Dear _____________________,

Thank you for your recent order and application for a line of credit with our company. When determining eligibility of our customers to open a charge account, we must follow company policy and fully investigate each applicant. We have reviewed your references and other information provided to us on your application

Based on the findings of our credit review process, we cannot justify opening an account for you. If you think that our decision is unwarranted, please feel free to contact us so that we may give you further details as to why credit was denied. If you do not have any further information at this time, we will still process and deliver your order after payment is received. Your credit application will remain on file and you may reapply at any time.

Very truly yours,