Customer Service Inquiry Letter Sample

Sample Customer Service Inquiry Letter

[Date]

[Name]
[Designation]
[Department]
[Organization]
[Address]

Dear [Ms/Mrs./Mr. Last name],

I am writing to inquire about the after-sales service of the GXR-211 soya feeder train which we last week procured from your Tulsa dealership here in Oklahoma.

The dealership informed us that after-sales service is entirely taken care of by you.

I am writing to find out the details of the after-sales service schedule, including general maintenance, repairs, spares and warranties.

As your dealership may have already informed you, we are the region's leading producer of industrial ethanol and still utilize soya feeder trains, unlike most if not all of our competitors. We know for a fact that the migration to more "modern" feeder methods, which you may well be aware of, has resulted in the US ethanol industry lagging behind countries such as China and India, not only in terms of the production capacities but also in terms of the quality of the ethanol produced.

Here at [Organization name], we still do some things the "old-fashioned" way. Using soya feeder trains is one of them.

Forgive me for digressing, but we are extremely passionate about what we do here at [Organization name].

I now request you to please provide pertinent details to enable us to schedule maintenance, repair and spares replacement work for one full year.

I am looking forward to your prompt assistance in this matter.

Thank you for your time.

Sincerely,

[Signature]
[Name]
[Designation]

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